I wish you luck with your problem and hope I hear that yours works out. But we have clients that need both and we can't wait. I well understand that the major focus of Adobe's business is focused not on print, but on online or visual/media utilizations of its products. However while this is going on we've had to buy another competing product to open, redact, tag, and create other versions of. I'm not faulting a mega company for my woes. I was then told that within 24-48 hours I'd either have a note back or a resolution (which seemed to me miraculous).
They had me restart (incidentally, if you call, don't use Skype or anything connected to the computer, use a landline provided you have one to better follow the conversation) and create the. After giving them control of the system and watching them work remotely, I found out after 90 minutes that it wasn't my system that was screwing things up. I've done this twice previously with Adobe and can't complain. After a few auto answers I was connected to a tech overseas. Somewhere on the site is the magic 800 number you can call.
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